Privacy Policy

Last updated: 20 August 2026

Fraserburgh Fitness Centre is committed to protecting your privacy and handling your personal information responsibly, securely and transparently.

This Privacy Policy explains what information we collect, why we collect it, how it is used and the rights you have in relation to your personal information.

This policy applies to members, customers, parents and guardians, martial arts students, gym users, class participants and anyone using the Fraserburgh Fitness Centre ClubRight app, Member Area or associated booking services.

1. Who we are

Fraserburgh Fitness Centre is responsible for the personal information we collect and use in connection with our services.

Fraserburgh Fitness Centre
Fraserburgh, Aberdeenshire, Scotland

Email: enquiries@fraserburghfitness.com

For the purposes of UK data protection law, Fraserburgh Fitness Centre is the Data Controller for the personal information covered by this policy.

2. Information we may collect

When you register with us, purchase a membership, book a class, use our facilities or communicate with us, we may collect information including:

Your name
Date of birth
Address
Email address
Telephone number
Emergency contact details
Profile photograph
Membership information
Class and booking information
Attendance records
Payment and transaction records
Details relating to children or dependants added to a parent or guardian's account
Communications you send to us
Information relating to enquiries or customer service matters
Information required for martial arts memberships, grading records or licences where applicable
Access records generated when using the ClubRight app, barcode or QR access system
Relevant health or medical information that you voluntarily provide where necessary for participation or safety

We only collect information that is reasonably required to provide our services and safely operate Fraserburgh Fitness Centre.

3. Profile photographs

ClubRight allows members to add or take a profile photograph as part of their membership profile.

Profile photographs are used solely to allow authorised Fraserburgh Fitness Centre staff and senior instructors to easily identify members and confirm that the correct person is using a membership, attending a class or accessing our facilities.

Profile photographs:

Are not used for advertising or marketing
Are not shared publicly
Are not made available for other members or customers to browse or view
Will not be shared with other people or organisations
Are only viewed where reasonably necessary by authorised staff and senior instructors

We treat profile photographs as part of your confidential membership record.

4. Children's information

Many of our martial arts and fitness activities are available to children and young people.

Where a child is registered through a parent or guardian's account, we may hold information relating to both the child and the responsible adult.

This may include the child's:

Name
Date of birth
Profile photograph
Membership
Class bookings
Attendance
Emergency contact details
Relevant medical or safety information supplied by their parent or guardian

Parents and guardians are responsible for ensuring that information provided about their child is accurate and kept up to date.

Information relating to children is only used for legitimate purposes connected with providing and safely managing our activities and services.

5. How we use your information

We may use your personal information to:

Create and manage your membership account
Administer memberships and subscriptions
Allow you to book classes and activities
Manage gym and facility access
Identify members using profile photographs
Record attendance
Communicate with you regarding your account or bookings
Contact you about class, timetable or membership changes
Provide customer service and respond to enquiries
Manage martial arts memberships, classes, licences and gradings
Maintain appropriate health and safety records
Manage payment and membership records
Prevent misuse of memberships or our facilities
Meet our legal and regulatory obligations
Improve the services we provide
Send relevant Fraserburgh Fitness Centre communications where permitted

6. Our legal basis for using your information

Under UK data protection law, we must have a lawful reason for processing your personal information.

Depending on the circumstances, we may process information because:

It is necessary to provide a membership, booking or service you have requested
It is necessary to fulfil our agreement with you
We have a legal obligation to keep or process particular information
We have a legitimate interest in safely and effectively operating Fraserburgh Fitness Centre
You have provided consent
It is necessary to protect someone's vital interests

Where health or other special category information is supplied, this will only be processed where an appropriate legal basis and condition applies.

Where we rely on consent, you may normally withdraw that consent at any time.

7. ClubRight

We use ClubRight as our membership management system.

ClubRight enables us to manage services including:

Member accounts
Memberships and subscriptions
Class bookings
Attendance
Facility access
Member communications
Membership records

Personal information entered into the ClubRight app or Member Area is stored and processed through the ClubRight platform to provide these services to Fraserburgh Fitness Centre and its members.

We do not sell member information or provide ClubRight information to unrelated organisations for their own marketing purposes.

8. Bank details and Direct Debits

Fraserburgh Fitness Centre does not directly collect or store your bank account or Direct Debit details, Nor does ClubRight.

When you choose to set up a Direct Debit through our ClubRight system, you are directed through the secure payment process operated by London & Zurich, our Direct Debit payment processor.

Your bank details are entered directly into the payment processor's system rather than being provided directly to Fraserburgh Fitness Centre.

London & Zurich is a Bacs-approved Direct Debit processor and is authorised and regulated by the Financial Conduct Authority for the provision of payment services. Their systems are designed to meet the security, regulatory and compliance requirements applying to UK Direct Debit processing.

Fraserburgh Fitness Centre may receive information confirming matters such as:

Whether a Direct Debit has been established
Payment amounts
Payment dates
Whether a payment has been successful or unsuccessful
Membership payment status

We do not receive your full bank account information through this process.

9. Payment records

Although we do not collect or store your bank account details, we keep appropriate records relating to payments made to Fraserburgh Fitness Centre.

These may include:

Amount paid
Date of payment
Membership or service purchased
Payment status
Refunds or adjustments where applicable

These records are required for membership administration and our financial and accounting obligations.

10. Sharing your personal information

Fraserburgh Fitness Centre does not give, sell, rent or trade your personal information.

We do not routinely share members' personal information with IT providers, software providers, banks, payment processors, professional advisers, accountants or regulatory bodies.

Information will only be disclosed outside Fraserburgh Fitness Centre where there is a genuine and lawful requirement to do so.

For example, information may need to be disclosed where:

We are legally required to provide it
A court or law enforcement authority lawfully requires information from us
It is necessary to protect the safety of a member or another person when lawfully required.
You have specifically authorised us to disclose information

The use of ClubRight and London & Zurich does not mean Fraserburgh Fitness Centre manually provides those organisations with copies of our membership database. Information necessary to use those services is processed through the relevant systems as part of providing the service.

11. Marketing and member communications

We may contact members about matters relating to Fraserburgh Fitness Centre, including:

Class and timetable changes
Membership information
Facility updates
Events
Service changes
Important announcements
Activities available through Fraserburgh Fitness Centre

Where consent is legally required for marketing communications, we will request it.

You can opt out of marketing communications where applicable.

Important service communications concerning your membership, booking, payment, account, facility access or safety may still be sent where necessary.

12. CCTV

CCTV may operate within and around Fraserburgh Fitness Centre for purposes including:

Safety
Security
Crime prevention
Protection of customers, staff and property

CCTV recordings are only accessed where there is an appropriate reason to do so and are retained for an appropriate period.

Recordings will not be shared unnecessarily and would only be disclosed where there is an appropriate lawful reason, for example to police or other authorised authorities investigating an incident.

13. Sunbed booking system

The only external booking website that members may be directed to from our ClubRight system is our separate sunbed booking system.

The same Fraserburgh Fitness Centre privacy principles contained within this Privacy Policy apply to information provided when using our sunbed booking service.

Information collected through the sunbed booking system will only be used for purposes relating to your booking, account, customer service, safety and the operation of Fraserburgh Fitness Centre.

14. How long we keep your information

We do not keep personal information for longer than reasonably necessary.

How long information is retained will depend upon:

The reason it was collected
Whether you remain an active member
Legal and financial record-keeping requirements
Insurance requirements
Safeguarding requirements
Whether information may reasonably be required in connection with a complaint, dispute or legal claim

Certain financial records may need to be retained for several years to comply with UK accounting, tax and charity requirements.

When personal information is no longer reasonably required, it will be securely deleted or anonymised where appropriate.

15. Keeping your information secure

We take reasonable steps to protect personal information against:

Loss
Misuse
Unauthorised access
Unauthorised disclosure
Alteration
Destruction

Access to membership information is restricted to people who have a legitimate reason to access it as part of operating Fraserburgh Fitness Centre.

Members are also responsible for keeping their ClubRight login details and passwords secure.

Please do not share your login information with anyone who is not authorised to use your account.

16. Your rights

Under UK data protection law, you may have the right to:

Ask what personal information we hold about you
Request a copy of your personal information
Ask us to correct inaccurate information
Ask us to delete personal information in certain circumstances
Ask us to restrict how your information is used
Object to certain uses of your information
Withdraw consent where processing is based upon consent
Request certain information in a portable format

These rights can be subject to legal exceptions.

To make a request concerning your personal information, contact:

enquiries@fraserburghfitness.com

We may need to verify your identity before providing, deleting or changing personal information.

17. Keeping your information accurate

You are responsible for providing accurate information when registering with Fraserburgh Fitness Centre.

Please update your ClubRight account or contact us if there is a change to information including your:

Address
Telephone number
Email address
Emergency contact
Relevant medical or safety information
Child or dependant information

Keeping this information current is particularly important where it relates to emergency contacts or information required for your safety.

18. Cookies and technical information

ClubRight and our online booking services may use cookies or similar technologies that are necessary for the services to operate correctly.

These may be used for purposes including:

Keeping users securely logged in
Remembering preferences
Maintaining security
Providing website and app functionality

Some technical information may be processed automatically by ClubRight when you use its website or app.

19. Changes to this Privacy Policy

We may update this Privacy Policy where necessary to reflect changes to:

Our services
Our membership system
Our booking processes
Payment arrangements
Legal requirements
The way Fraserburgh Fitness Centre operates

The most recent version will be made available through our ClubRight Member Area, app or associated online services.

20. Contact us

If you have questions about this Privacy Policy, would like information about the personal data we hold about you or would like to exercise one of your data protection rights, please contact:

Fraserburgh Fitness Centre