Terms & Conditions
Last updated: 20 August 2026
These Terms & Conditions apply to memberships, subscriptions, bookings, classes, activities and services provided by Fraserburgh Fitness Centre.
By creating an account, purchasing a membership or subscription, booking an activity or using Fraserburgh Fitness Centre facilities, you agree to these Terms & Conditions.
Where a parent or guardian creates an account, purchases a membership or makes bookings on behalf of a child or dependant, the parent or guardian accepts these Terms & Conditions on their behalf.
1. About Fraserburgh Fitness Centre
Fraserburgh Fitness Centre provides gym facilities, martial arts classes, fitness activities, sunbeds and other sports, leisure and community services.
Our membership and booking services are managed primarily through the Fraserburgh Fitness Centre ClubRight app and Member Area.
Contact:
Fraserburgh Fitness Centre
Email: enquiries@fraserburghfitness.com
2. Member accounts
Members are required to provide accurate and up-to-date information when creating an account.
You are responsible for ensuring that information held on your account remains correct, including:
Name
Date of birth
Address
Email address
Telephone number
Emergency contact details
Relevant medical or safety information
Information relating to children or dependants on your account
Parents and guardians may add children or other eligible dependants to their ClubRight account and purchase memberships or make bookings on their behalf.
You must not knowingly provide false or misleading information.
3. Profile photographs
Members may be required to provide a clear and recognisable profile photograph through ClubRight.
Profile photographs are used by authorised staff and senior instructors to identify members and help ensure memberships, bookings and facility access are being used by the correct person.
Memberships are personal to the registered member and must not be shared with another person.
Profile photographs are handled in accordance with our Privacy Policy.
4. Memberships and subscriptions
Different memberships and subscriptions may provide access to different facilities, classes or services.
The facilities and services included within a membership will be displayed when the membership is purchased or explained by Fraserburgh Fitness Centre.
Members are responsible for purchasing the appropriate membership for the service they wish to use.
Memberships cannot normally be transferred between people unless Fraserburgh Fitness Centre specifically agrees otherwise.
Memberships cannot be frozen or temporarily suspended at the request of the member.
If you no longer wish to continue your membership, it must instead be cancelled in accordance with our cancellation terms.
We reserve the right to introduce, withdraw or amend membership options and pricing.
Any changes affecting an existing membership will be handled in accordance with these Terms & Conditions and applicable consumer law.
5. Martial arts memberships
Martial arts memberships may provide access to multiple suitable classes each week depending on:
The martial art
The student's age
Grade or ability
Experience
The class timetable
Instructor approval where applicable
Purchasing a martial arts membership does not guarantee that every class within that martial art will be appropriate for every student.
Some classes may be restricted according to age, experience, grade, ability or instructor approval.
Students must only attend classes that are appropriate for them.
Our instructors may move a student to a more suitable class where this is considered appropriate for safety, development or class management.
6. Class timetables
We aim to provide classes in accordance with our published timetable.
However, timetables may occasionally change because of:
Instructor availability
Competitions or events
Public holidays
Facility maintenance
Severe weather
Illness
Safety concerns
Circumstances outside our reasonable control
A membership provides access to the overall service included within that membership rather than guaranteeing that a particular individual class will take place on every scheduled date.
Where possible, significant timetable changes will be communicated through ClubRight, social media, email or another appropriate communication method.
7. Booking classes
Where a class or activity requires advance booking, members should book through ClubRight or the booking method specified by Fraserburgh Fitness Centre.
Members should only book spaces they genuinely intend to use.
Bookings must be made for the person who will actually attend the class.
A parent or guardian may make bookings for children or dependants registered to their account.
Some activities may have limited capacity.
Having an active membership does not guarantee availability in every individual class if that class has reached its permitted capacity.
8. Cancelling a class booking
If you are unable to attend a class you have booked, we ask that you cancel the booking as early as reasonably possible.
This allows another member to use the space.
Repeatedly booking classes and failing to attend without cancelling may result in booking restrictions being applied to an account where this is necessary to ensure fair access for other members.
9. Direct Debits
Where a membership is paid by Direct Debit, payment is processed by our Direct Debit provider, London & Zurich.
Fraserburgh Fitness Centre and ClubRight do not directly collect or store your full bank account details.
When setting up a Direct Debit, you are directed to the secure payment process operated by London & Zurich.
By setting up a Direct Debit, you authorise payments relating to the membership or service you have selected to be collected in accordance with the payment schedule presented to you.
Recurring monthly membership Direct Debits are collected on or around the 1st of each month in accordance with the applicable payment arrangements.
You are responsible for ensuring that sufficient funds are available for scheduled payments.
10. Failed or unpaid payments
If a scheduled membership payment is unsuccessful, your membership may become overdue or inactive.
This may temporarily prevent:
Gym access
Class bookings
Attendance at membership-only activities
Use of other services included within the membership
Where a payment has failed, you should follow the instructions provided through ClubRight or contact Fraserburgh Fitness Centre.
Any genuine payment dispute should be brought to our attention as soon as reasonably possible.
11. Cancelling a membership
Monthly memberships may be cancelled by giving Fraserburgh Fitness Centre a minimum of 7 days' notice.
Cancellation requests should be made through the appropriate ClubRight cancellation process where available or by contacting Fraserburgh Fitness Centre.
If at least 7 days' notice is provided before the next scheduled monthly Direct Debit, the upcoming payment will be cancelled where it can reasonably be stopped within the payment processing timescale.
If less than 7 days' notice is provided, the upcoming monthly Direct Debit due on or around the 1st of the month will still be processed.
That payment will be non-refundable and the membership will remain active for the period covered by that payment.
For example, if your next Direct Debit is due on 1 October, your cancellation request must be received at least 7 days before that payment date to prevent the October payment from being processed.
Simply cancelling your Direct Debit directly with your bank does not constitute cancellation of your Fraserburgh Fitness Centre membership.
You must also notify Fraserburgh Fitness Centre that you wish to cancel.
Memberships cannot be frozen or paused instead of being cancelled.
Nothing within this section removes any statutory cancellation or refund rights that apply under UK consumer law.
12. Refunds
All Fraserburgh Fitness Centre memberships are non-refundable once payment has been correctly taken.
This includes circumstances where a member:
Does not attend
Chooses not to use the gym
Does not attend available classes
Changes their mind after the applicable cancellation period
Is unable to make use of the membership for personal reasons
Cancels with less than the required 7 days' notice before the next Direct Debit
Unused days, classes or sessions within a membership cannot normally be carried forward, exchanged for cash or refunded.
A refund may, however, be provided where:
A payment has been taken incorrectly
The same payment has been taken more than once
Fraserburgh Fitness Centre has made an administrative error
A refund is required under applicable consumer law
Nothing in these Terms & Conditions affects your statutory consumer rights.
13. Changes to membership prices
Membership prices may change from time to time.
Where a price change affects an existing recurring membership, reasonable notice will be provided where required.
Members who do not wish to continue following a notified price change may cancel their membership in accordance with the cancellation arrangements set out within these Terms & Conditions.
14. Gym age restrictions
The minimum age to use the gym unaccompanied is 16.
Anyone aged 16 or over who meets our normal membership requirements may hold their own eligible gym membership and use the gym without being accompanied by an adult.
15-year-olds
A person aged 15 may use the gym only when:
They are accompanied by a responsible adult aged 18 or over
The responsible adult remains with them while they are using the gym
They pay the applicable Pay As You Go gym fee for each visit
They follow all staff instructions and gym rules
15-year-olds cannot hold their own gym membership.
They cannot use the gym unaccompanied, even where a parent or guardian has given permission.
The accompanying adult is responsible for supervising the 15-year-old while they are using the gym.
Anyone under the age of 15 is not permitted to use the gym unless Fraserburgh Fitness Centre has specifically authorised their participation as part of a supervised activity, class or programme.
Fraserburgh Fitness Centre may impose additional restrictions on particular equipment or activities where this is considered appropriate for safety.
15. Gym access
Gym access is available only to people who hold an appropriate active membership, have paid the applicable Pay As You Go fee, or have otherwise been authorised to use the facility.
Where access is provided using a ClubRight barcode, QR code or other digital access method, that access is personal to the registered member.
Members must not:
Allow another person to use their membership
Share their access code for another person to gain entry
Allow an unauthorised person into a restricted area
Misrepresent their identity or membership status
Misuse of membership access may result in the membership being suspended or cancelled.
16. Parents and guardians
Where a parent or guardian registers a child or young person, they confirm that:
They have authority to register the child
Information they provide is accurate
They will keep relevant medical and emergency information up to date
They understand the nature of the activity being booked
They will inform us of anything that could materially affect the child's safe participation
Children and young people must follow the instructions of coaches, instructors and staff.
Permission from a parent or guardian does not override Fraserburgh Fitness Centre's minimum age or supervision requirements.
17. Health and medical information
Physical exercise and martial arts involve physical exertion.
Members are responsible for considering whether they are medically fit to participate in the activities they undertake.
You must inform an appropriate member of staff or instructor about any relevant injury, illness, medical condition or other matter that may affect your ability to participate safely.
If you are unsure whether you should exercise or take part in a particular activity, you should seek appropriate medical advice.
Fraserburgh Fitness Centre staff and instructors cannot provide medical diagnosis or replace professional medical advice.
18. Exercise and assumption of ordinary risks
Gym training, fitness activities and martial arts naturally involve some risk of injury.
These can include risks associated with:
Physical exertion
Weight training
Contact activities
Martial arts
Boxing
Kickboxing
Karate
Judo
Sparring
Falls
Equipment use
Members are expected to exercise responsibly, follow instructions and use equipment appropriately.
Participation is voluntary.
Nothing in these Terms & Conditions excludes or limits Fraserburgh Fitness Centre's liability where it would be unlawful for us to do so, including liability arising from negligence where the law does not permit such liability to be excluded.
19. Martial arts training and sparring
Martial arts students must follow the instructions of their coaches and instructors.
Students must not participate in sparring or other restricted activities unless permitted to do so by an instructor.
Protective equipment must be worn where required.
An instructor may prevent or stop a student from participating where they believe:
The student is acting unsafely
Suitable protective equipment is not being used
The student is injured or unwell
The student is not yet ready for the activity
Continuing would create an unreasonable risk to the student or others
The instructor's decision on immediate safety matters is final.
20. Martial arts licences and gradings
Where a martial arts licence, membership, grading fee or other separate requirement applies, this may not be included within the normal monthly class subscription unless specifically stated.
Eligibility for grading may depend on factors including:
Attendance
Length of time at grade
Ability
Technical standard
Behaviour
Effort
Discipline
Instructor approval
Payment of a grading fee does not guarantee that a student will pass a grading.
Grades are awarded according to the standards set by the relevant instructors or martial arts organisation.
21. Behaviour and respect
All members, students, parents, visitors and customers are expected to treat staff, volunteers, coaches, instructors, other members, students and visitors with reasonable respect.
We will not tolerate behaviour including:
Violence outside the normal controlled context of supervised training
Threatening behaviour
Harassment
Bullying
Discrimination
Deliberate damage
Theft
Serious abusive behaviour
Reckless use of equipment
Deliberately placing another person at risk
Fraserburgh Fitness Centre may ask anyone behaving inappropriately to leave the premises.
Serious or repeated misconduct may result in suspension or termination of membership.
22. Instructions from staff and instructors
Members must follow reasonable instructions given by Fraserburgh Fitness Centre staff, coaches and instructors relating to:
Health and safety
Equipment
Facility use
Classes
Safeguarding
Emergency procedures
Access
Behaviour
Where a member refuses to follow reasonable safety instructions, they may be asked to stop the activity or leave the premises.
23. Equipment
Members must use gym and training equipment responsibly and only for its intended purpose.
Members should:
Return equipment after use
Report damaged equipment
Avoid deliberately misusing equipment
Keep training areas reasonably tidy
Respect other people using the facility
If you do not know how to use a piece of equipment safely, please ask a member of staff.
24. Personal belongings
Members are responsible for their own personal belongings while using Fraserburgh Fitness Centre.
We recommend that valuables are not left unattended.
Fraserburgh Fitness Centre cannot accept responsibility for loss, theft or damage to personal belongings except where liability cannot legally be excluded.
Any lost property handed to us may be retained for a reasonable period before being disposed of or donated where appropriate.
25. Damage to property
Anyone who deliberately or recklessly damages Fraserburgh Fitness Centre property or equipment may be held responsible for the reasonable cost of repair or replacement.
Serious incidents may also result in termination of membership and, where appropriate, referral to the relevant authorities.
26. Hygiene
Members are expected to maintain reasonable standards of personal hygiene when using shared facilities.
Members should:
Wear appropriate clean clothing
Use suitable footwear where required
Clean equipment after use where cleaning materials are provided
Cover open wounds appropriately
Avoid attending training where they have an infectious condition that could reasonably put others at risk
Martial arts students must maintain appropriate personal hygiene because of the close-contact nature of training.
27. Sunbeds
Sunbed use is subject to separate booking procedures and any additional safety requirements displayed or provided through our sunbed booking system.
Sunbeds are strictly for people aged 18 or over.
Proof of age may be requested.
Customers must follow all safety instructions provided in relation to sunbed use.
Sunbed bookings may be managed through a separate booking system linked from ClubRight.
Our Privacy Policy also applies to information handled in connection with these bookings.
28. Temporary closure of facilities
From time to time, part or all of Fraserburgh Fitness Centre may need to close temporarily because of circumstances including:
Maintenance
Repairs
Equipment installation
Safety concerns
Severe weather
Utility failure
Public holidays
Events
Circumstances outside our reasonable control
Short-term disruption or closure does not automatically entitle a member to a refund.
Where a significant or prolonged closure materially affects the service being provided, Fraserburgh Fitness Centre will consider the circumstances alongside any applicable consumer rights.
29. Photography and filming
Members must respect the privacy of other people when taking photographs or videos within Fraserburgh Fitness Centre.
Photography or filming must not:
Unreasonably invade another person's privacy
Take place in changing areas
Include children without appropriate permission
Disrupt classes or activities
Be used to harass or embarrass another person
Fraserburgh Fitness Centre may restrict photography or filming where necessary.
Any photographs used by Fraserburgh Fitness Centre for publicity or marketing will be handled separately from ClubRight membership profile photographs.
ClubRight profile photographs are for member identification and are not used for publicity.
30. CCTV
CCTV operates in areas of Fraserburgh Fitness Centre for safety, security and crime prevention purposes.
Use of CCTV recordings is governed by our Privacy Policy.
31. ClubRight app and Member Area
ClubRight is used to provide services including:
Membership management
Class bookings
Membership payments
Member communications
Access control
Account management
Members are responsible for keeping their login details secure.
We cannot guarantee that online services will be available continuously without interruption.
Temporary technical problems affecting ClubRight or another third-party service do not automatically give rise to a refund where the underlying Fraserburgh Fitness Centre service remains reasonably available.
32. Sunbed booking website and external links
ClubRight may provide a link to our separate sunbed booking system.
When following this link, members should ensure they are using the correct Fraserburgh Fitness Centre booking service.
The same Fraserburgh Fitness Centre Privacy Policy principles apply to information collected through our sunbed booking process.
33. Suspension or termination of membership
Fraserburgh Fitness Centre may suspend or terminate membership where there is a reasonable basis to do so, including:
Serious or repeated breaches of these Terms & Conditions
Abuse or threatening behaviour
Deliberate damage
Fraudulent use of a membership
Allowing another person to use your membership
Serious safety breaches
Persistent refusal to follow reasonable instructions
Unpaid membership fees
Behaviour that places staff, members or visitors at unreasonable risk
Termination by Fraserburgh Fitness Centre because of serious misconduct or a breach of these Terms does not automatically entitle the member to a refund.
Where appropriate, we will attempt to resolve matters before terminating a membership.
However, immediate suspension or termination may be appropriate in serious circumstances.
34. Refusal of service
Fraserburgh Fitness Centre reserves the right to refuse access or service where this is reasonably necessary for:
Safety
Safeguarding
Security
Compliance with the law
Enforcement of these Terms & Conditions
Protection of staff, members or visitors
Any decision will be made fairly and must not unlawfully discriminate against a person.
35. Emergencies and first aid
In an emergency, staff or instructors may take reasonable steps considered necessary to protect a member's health and safety.
This may include:
Providing first aid
Contacting an emergency contact
Calling emergency services
Providing relevant information to emergency services where necessary
Parents and guardians are responsible for keeping emergency contact information up to date.
36. Changes to these Terms & Conditions
We may update these Terms & Conditions from time to time to reflect changes to:
Our facilities
Membership options
ClubRight
Booking procedures
Payment arrangements
Activities
Safety requirements
Applicable laws or regulations
Where a material change affects an existing membership, we will provide appropriate notice where reasonably required.
The latest version of these Terms & Conditions will be made available through our ClubRight Member Area, app or associated online services.
37. Privacy
Personal information is handled in accordance with the Fraserburgh Fitness Centre Privacy Policy.
Members should read our Privacy Policy alongside these Terms & Conditions.
38. Your statutory rights
Nothing in these Terms & Conditions is intended to remove or restrict any rights you have under applicable UK consumer law.
If any part of these Terms & Conditions conflicts with a right that cannot legally be excluded, your statutory rights will take priority.
39. Governing law
These Terms & Conditions are governed by the laws of Scotland.
Any dispute relating to these Terms & Conditions will be subject to the jurisdiction of the Scottish courts, subject to any consumer rights that apply.
40. Contact us
If you have any questions about your membership, payments, bookings or these Terms & Conditions, please contact:
Fraserburgh Fitness Centre
Email: enquiries@fraserburghfitness.com
Terms & Conditions last updated: 20 August 2026